Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds related to TeleTrader's services. This policy is designed to ensure fair treatment for all our customers while maintaining the integrity of our business operations.

By subscribing to TeleTrader's services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy should be read in conjunction with our Terms of Service.

2. Money-Back Guarantee

TeleTrader offers a 7-day money-back guarantee on all new subscription purchases. If you are not satisfied with our service for any reason, you may request a full refund within 7 days of your initial purchase.

The 7-day period begins on the date of your initial purchase, not from the date of first use of the service.

To be eligible for a refund under our money-back guarantee, you must:

• Request the refund within 7 days of your initial purchase
• Provide your order information (order number, email address used for purchase)
• Briefly explain the reason for your refund request (for quality control purposes)

3. How to Request a Refund

To request a refund, please contact our customer support team using one of the following methods:

• Email: Send an email to support@tele-trader.com with the subject line "Refund Request - [Your Order Number]"
• Support Ticket: Submit a support ticket through your account dashboard, selecting "Refund Request" as the ticket type

Please include the following information in your refund request:

• Your full name
• Email address associated with your account
• Order number or transaction ID
• Date of purchase
• Reason for requesting a refund
• Preferred refund method (original payment method is default)

4. Refund Processing

Once we receive your refund request, we will:

1. Review your request to ensure it meets our refund eligibility criteria
2. Process eligible refunds within 5-10 business days
3. Issue the refund to your original payment method, unless otherwise specified and agreed upon
4. Send you a confirmation email once the refund has been processed

Please note that while we process refunds promptly on our end, it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider's policies.

5. Refund Eligibility Limitations

The following situations are not eligible for refunds:

• Requests made after the 7-day money-back guarantee period has expired
• Subscription renewals (the money-back guarantee applies only to initial purchases)
• Accounts that have violated our Terms of Service
• Accounts that have been suspended or terminated due to fraudulent activity
• Requests based on factors outside our control (e.g., market conditions, trading losses)
• Requests from accounts with excessive prior refunds (at our discretion)

6. Subscription Cancellations

Cancelling your subscription is different from requesting a refund. When you cancel a subscription:

• Your access to TeleTrader services will continue until the end of your current billing period
• You will not be charged for future billing cycles
• No refund will be issued for the current billing period unless you qualify under the 7-day money-back guarantee

To cancel your subscription, you can:

• Log in to your account and navigate to the Subscription Management section
• Click on "Cancel Subscription" and follow the prompts
• Contact our customer support if you need assistance

7. Special Circumstances

We understand that special circumstances may arise. In the following cases, we may consider refund requests outside of our standard policy:

• Technical Issues: If you experience persistent technical issues that significantly impair your ability to use our service, and our support team is unable to resolve these issues within a reasonable timeframe
• Duplicate Charges: If you were charged multiple times for the same subscription
• Unauthorized Purchases: If you can provide evidence that the purchase was made without your authorization

These special circumstance refunds are evaluated on a case-by-case basis and may require additional documentation or information.

8. Promotional Offers and Discounts

For subscriptions purchased with promotional offers, discounts, or using gift cards:

• Refunds will be for the actual amount paid, not the regular price of the subscription
• Some promotional offers may have specific terms that affect refund eligibility
• Gift card purchases may be refunded as store credit rather than to the original payment method

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of any material changes to this policy via email or through a notification on our website.

The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about our refund practices.

10. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us using the information below: