1. Introduction
TeleTrader ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when using our Service, including:
- Account Information: When you create an account, we collect your name, email address, password, and other information necessary for account creation.
- Profile Information: Information you provide in your user profile, such as your photo, contact information, and preferences.
- Payment Information: When you subscribe to our paid services, we collect payment details, billing address, and other financial information necessary to process your payment. Note that we do not store your complete credit card information on our servers. This information is processed by our payment service providers.
- Communications: Information you provide when you contact us for customer support, respond to surveys, or communicate with us in any way.
- Verification Information: Information required to verify your age and identity, as required by financial regulations.
2.2 Information We Collect Automatically
When you use our Service, we automatically collect certain information, including:
- Device Information: Information about the device you use to access our Service, including hardware model, operating system, unique device identifiers, and mobile network information.
- Log Information: Information that your browser or device sends whenever you visit our Service, such as your IP address, browser type and settings, access times, and referring website addresses.
- Usage Information: Information about your use of our Service, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.
- Location Information: With your consent, we may collect information about your precise or approximate location as determined by data such as your IP address.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. See our Cookie Policy for more details.
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Business Partners: We may receive information about you from our business partners, such as when you access our Service through a co-branded website.
- Service Providers: We may receive information from service providers that help us determine your location based on your IP address.
- Social Media Platforms: If you choose to link our Service to a social media account, we may receive information about you from the social media platform.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving the Service: To provide, maintain, and improve our Service, including processing transactions, sending confirmations, and providing customer support.
- Personalization: To personalize your experience, including remembering your preferences and settings.
- Communication: To communicate with you about our Service, respond to your inquiries, and send you updates, security alerts, and administrative messages.
- Marketing: With your consent, to send you marketing communications about our products, services, and promotions.
- Analytics: To analyze usage patterns, trends, and preferences to improve our Service and develop new features.
- Security: To detect, prevent, and address technical issues, fraud, and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- For Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the safety of our users or the public.
- With Your Consent: We may share your information with third parties when you have given us your consent to do so.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We maintain security measures including:
- Encryption of sensitive data both in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Regular security training for our staff
- Incident response procedures
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information about you.
- Deletion: You can request that we delete your personal information in certain circumstances.
- Restriction: You can request that we restrict the processing of your information in certain circumstances.
- Data Portability: You can request a copy of the information you provided to us in a structured, commonly used, and machine-readable format.
- Objection: You can object to our processing of your information in certain circumstances.
- Withdrawal of Consent: If we process your information based on your consent, you can withdraw your consent at any time.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. International Data Transfers
We may transfer, store, and process your information in countries other than your own. Our servers are located in the United States, and our service providers may be located in various countries around the world. By using our Service, you consent to the transfer of your information to these countries, which may have different data protection rules than your country.
When we transfer personal information outside of the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure that appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the European Commission.
8. Children's Privacy
Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: support@tele-trader.com
- By mail: Mafra, Portugal
Cookie Policy
Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences.
- Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.